Post-Handover Support That Goes Beyond Construction

At Walls and Dreams, we specialize in expert construction services, guaranteeing superior craftsmanship, punctual delivery, and durable, reliable structures.

We Don't Disappear After Handover

In the construction industry, this is all too common:

Keys handed over

Company disappears

Problem arises

"Warranty expired"

Call for help

Random team sent who's never seen your home

Trust broken

Regret begins

At Walls and Dreams, we changed this story.

Handing over the keys isn't our ending—it's the beginning of a lifelong relationship. Our commitment to your home continues long after you move in.

Our 5-Pillar Support System

1. The Same Team That Built Your Home Stays With You

Industry Standard:

Problem occurs
External contractor sent
First time seeing your home
Time wasted, wrong diagnosis, frustration.

Walls and Dreams Standard:

Problem occurs
Same electrician, plumber, or painter from your construction
They know your home inside-out
Quick, accurate solution.

Why this matters:

They have your home’s complete construction knowledge (literally and mentally)
No learning curve—they know every wire, pipe, and detail
Trust already established during construction
Zero communication gaps

2. Multiple Communication Channels

Reach us however you prefer:

Phone: Direct conversation for immediate clarification
Email: Detailed requests with photo/video attachments
Website Portal: 24/7 Warranty Service Request Form with auto-tracking

All channels receive equal priority—no “preferred” method for faster response.

3. 24/7 Request Submission

Leak at 2 AM? Submit a request—it’s logged instantly.
Electrical issue on Sunday? Portal is always open.

Our Guarantee:

Request received within seconds
Acknowledgment within 24 hours (usually 4-6 hours)
Clear resolution timeline provided
Regular status updates

4. Real People, Not Random Representatives

Problems don’t wait for office hours—neither does our support syste

You’ll connect with:

Our dedicated in-house team
People who followed your project from construction
Professionals with access to your complete project history via CIN
(Customer Identification Number)
Team members personally invested in your satisfaction

Note:

Call center agents reading scripts
Outsourced teams searching for your files
Automated responses

5. Homeowner Education

We don’t just fix—we empower.

You receive:

Seasonal maintenance guides (monsoon prep, summer care)
DIY troubleshooting tips for minor issues
Product care instructions (tiles, wood, fixtures)
Prevention strategies to avoid problems
Clear warranty documentation

Example: White stains on bathroom tiles?

Before: Panic → Call → Wait → Cost
After: Check guide → DIY solution (vinegar + water) → Solved in 10 minutes

Our Proactive Check-In Schedule

We don’t wait for your call—we reach out first.

1-Month Check-In

Initial settling adjustments
Electrical/plumbing functionality check
Address any immediate concerns
Format: Site visit + detailed inspection

3-Month Check-In

Seasonal impact assessment
Waterproofing and paint performance
Early wear-and-tear detection
Format: Site visit or virtual (your choice)

6-Month Check-In

Comprehensive performance review
Warranty coverage review
Long-term maintenance planning
Format: Detailed site visit + documentation

Alternative Contact:

Phone: (+91) 81 3037 7070
Email: support@wallsanddreams.com
Office Hours: Friday-Wednesday, 10 AM – 7 PM (Request submission 24/7)

Warranty Coverage

Component	Coverage Period
Structural (foundation, walls, beams, slabs)	10 Years
Waterproofing (terrace, bathrooms, external walls)	5 Years
Workmanship (plastering, flooring, painting, carpentry)	2 Years
Electrical & Plumbing (installations, fixtures)	1 Year

Normal wear-and-tear and user damage not covered. Detailed warranty document provided at handover.

Our Response Times

Issue Type	Response	Resolution
Emergency (leakage, electrical hazard)	Within 4 hours	Same/Next day
High Priority (non-functional utilities)	Within 24 hours	2-3 days
Medium Priority (minor issues)	Within 48 hours	5-7 days
Low Priority (consultations)	Within 72 hours	As discussed

Commitment: Every request acknowledged within 24 hours. Always.

What Sets Us Apart

Other Companies

Walls and Dreams

Our Philosophy

Homes are built once. Relationships are forever.

We're changing the construction industry's trust deficit—one home, one relationship at a time.

Your home is our work.

Your happiness is our responsibility.

Your trust is our greatest achievement.

Ready to Experience Real Support?

If you’re looking for a systemised home design and build company that doesn’t just construct homes but becomes a lifelong partner, let’s talk.

FAQ

Is post-handover support free?

Issues covered under warranty are completely free. Out-of-warranty issues incur nominal charges (materials + labor at cost). We don’t profit from post-handover services—it’s a relationship investment.

How fast is emergency response?

For emergencies (leakage, electrical hazard, structural concern), we respond within 4 hours. Most acknowledgments come within 1-2 hours.

What if I relocate to another city?

Yes, we still support you. We provide remote guidance, coordinate with local contractors, and arrange team visits for major issues if needed.

Can I contact you for minor issues or only major problems?

Absolutely contact us for anything! Minor issues can become major if ignored. We also provide consultations for questions like “Is this normal or a concern?” No question is too small.