Post-Handover Support That Goes Beyond Construction
At Walls and Dreams, we specialize in expert construction services, guaranteeing superior craftsmanship, punctual delivery, and durable, reliable structures.
We Don't Disappear After Handover
In the construction industry, this is all too common:
At Walls and Dreams, we changed this story
Handing over the keys isn't our ending—it's the beginning of a lifelong relationship. Our commitment to your home continues long after you move in.
Our 5-Pillar Support System
1. The Same Team That Built Your Home Stays With You
Industry Standard:
- Problem occurs
- External contractor sent
- First time seeing your home
- Time wasted, wrong diagnosis, frustration.
Walls and Dreams Standard:
- Problem occurs
- Same electrician, plumber, or painter from your construction
- They know your home inside-out
- Quick, accurate solution.
Why this matters:
- They have your home’s complete construction knowledge (literally and mentally)
- No learning curve—they know every wire, pipe, and detail
- Trust already established during construction
- Zero communication gaps
2. Multiple Communication Channels
Phone: Direct conversation for immediate clarification
Email: Detailed requests with photo/video attachments
Website Portal: 24/7 Warranty Service Request Form with auto-tracking
3. 24/7 Request Submission
Leak at 2 AM? Submit a request—it’s logged instantly.
Electrical issue on Sunday? Portal is always open.
Our Guarantee:
- Request received within seconds
- Acknowledgment within 24 hours (usually 4-6 hours)
- Clear resolution timeline provided
- Regular status updates
4. Real People, Not Random Representatives
Problems don’t wait for office hours—neither does our support system
- Our dedicated in-house team
- People who followed your project from construction
- Professionals with access to your complete project history via CIN
(Customer Identification Number) - Team members personally invested in your satisfaction
Note:
- Call center agents reading scripts
- Outsourced teams searching for your files
- Automated responses
5. Homeowner Education
You receive:
- Seasonal maintenance guides (monsoon prep, summer care)
- DIY troubleshooting tips for minor issues
- Product care instructions (tiles, wood, fixtures)
- Prevention strategies to avoid problems
- Clear warranty documentation
Our Proactive Check-In Schedule
1-Month Check-In
- Initial settling adjustments
- Electrical/plumbing functionality check
- Address any immediate concerns
3-Month Check-In
- Seasonal impact assessment
- Waterproofing and paint performance
- Early wear-and-tear detection.
6-Month Check-In
- Comprehensive performance review
- Warranty coverage review
- Long-term maintenance planning
Alternative Contact:
Phone: (+91) 81 3037 7070
Email: support@wallsanddreams.com
Office Hours: Friday-Wednesday, 10 AM – 7 PM (Request submission 24/7)
| Component | Coverage Period |
|---|---|
| Structural (foundation, walls, beams, slabs) | 10 Years |
| Waterproofing (terrace, bathrooms, external walls) | 5 Years |
| Workmanship (plastering, flooring, painting, carpentry) | 2 Years |
| Electrical & Plumbing (installations, fixtures) | 1 Year |
| Issue Type | Response | Resolution |
|---|---|---|
| Emergency (leakage, electrical hazard) | Within 4 hours | Same/Next day |
| High Priority (non-functional utilities) | Within 24 hours | 2-3 days |
| Medium Priority (minor issues) | Within 48 hours | 5-7 days |
| Low Priority (consultations) | Within 72 hours | As discussed |
What Sets Us Apart
Other Companies
- Company disappears after handover
- External contractors sent
- Weeks of waiting
- Paper-only warranty
- You chase for follow-ups
Walls and Dreams
- Same team stays connected
- Your original construction team provides support
- 24-hour response guarantee
- Active warranty with real action
- We proactively check in
Your home is our work.
Your happiness is our responsibility.
Your trust is our greatest achievement.
Ready to Experience Real Support?
FAQ
Issues covered under warranty are completely free. Out-of-warranty
issues incure nominal charges (materials + labor at cost). We don’t profit
from post-handover services—it’s a relationship investment.
For emergencies (leakage, electrical hazard, structural concern), we respond within 4 hours, and most acknowledgments are provided within 1–2 hours. If a request is raised during holidays or outside office hours, it will be reviewed and addressed as soon as the office reopens, and the issue will be resolved promptly within official working hours
Yes, we still support you. We provide remote guidance, coordinate
with local contractors, and arrange team visits for major issues if
needed.
Absolutely contact us for anything! Minor issues can become major if
ignored. We also provide consultations for questions like “Is this normal
or a concern?” No question is too small.
Our Clients Adore Our Work
Building strong customer relationships is our best strategy at Walls and Dreams.
“Walls and Dreams turned our dream home into reality with professional, attentive, and vision-focused service.
“Walls and Dreams stayed within budget, delivering high-quality work with impeccable attention to detail.
“Our experience with Walls and Dreams was exceptional—smooth, collaborative, and exceeded all expectations!
“Excellent construction service, timely completion, and professional team delivering quality homes exceeding expectations.
“Reliable builders with great attention to detail, turning our dream home vision into beautiful reality.
“Walls and Dreams delivered my dream home on time with excellent quality and flawless execution.
“Professional team, transparent process, and reliable service. Truly transformed my vision into reality beautifully.
“Affordable pricing, skilled workers, and timely completion. Highly recommend them for hassle-free house construction.
“Great attention to detail, strong project management, and trustworthy builders. Very satisfied with the outcome.
Our Nationwide Presence
- Construction Company in Delhi
- Construction Company in Faridabad
- Construction Company in Ghaziabad
- Construction Company in Gurgaon
- Construction Company in Noida
- Construction Company in Greater Noida
- Construction Company in Wave City
- Construction company in Dehradun
- Home construction in Dehradun
- Construction company in Jaipur
- Home construction in Jaipur
- Construction company in Gaur Yamuna City
- Home construction in Gaur Yamuna City
- Home construction in Wave City